IMPORTANT DELIVERY INFORMATION
We accept the following forms of payment:
- Major Credit and Debit cards
- Cash in store
Nursery and Toy Orders
We offer a free delivery service within Northampton for all nursery and toy orders over £35 if you are unable to get into the shop.
- Depending on weight, items are either shipped using Royal Mail or DPD
- Standard shipping time is 2-5 working days for UK
- Please note that once an item is posted we have no control over postage times and deliveries can be delayed
- If you are not in when delivery is attempted, the courier/postal worker should leave a note for you to rearrange delivery
- You will receive notification by email when your item has been dispatched. This email will contain tracking details if available
- Large or heavy items are £7.95
- Smaller items are between £1.95 - £4.95 depending on weight
FREE Postage & Packaging is 1st class based on the weight of the order dispatched within 48 hours of cleared payment. The dispatch time only includes working days and not bank holidays or weekends.
Check your confirmation email for the dispatch date and please allow 7 working days for arrival before enquiring the whereabouts of your order. We will happily assist you in claiming against royal mail for a lost item.
Be aware these items are made to order so please choose another postage method if you are on a strict deadline. We will not be responsible for items arriving after the required date.
Express deliveries do not include weekends and must be ordered before 12 noon for delivery the following working day before 1pm. If required on a Saturday it must be ordered and paid for before 12 noon on Thursday else you will not receive it until the following Monday. Next day Saturday guaranteed is slightly more and has to be ordered before 12 noon Friday.
Please ensure you select the correct postage when ordering for delivery to countries outside the UK. Europe is £4.00 and worldwide is £5.00.
Deliveries outside the uk can be tracked and/or traced but a timescale is not guaranteed. Generally Europe takes 5-6 working days and worldwide takes 9-10 working days. Please allow plenty of time when ordering, the toppers have a long shelf life so can be ordered well in advance. We will not be held responsible for toppers arriving after the required date.
Delivery on all other items including cake decorating supplies are charged by weight. You will be shown the postage cost at checkout.